Customer Journey Map: Ideal vs Real
30 May, 2022
Imagined CJM is not relevant to real user behavior. Event based helps to understand the real one.
How to Discover User Pathways across tech-products
07 January, 2021
Why product and data teams should research User Pathways, Customer Journey and Visualize it
User traces, customer journey automation, and IT-process transparency
06 January, 2021